Privacy Policy
How we collect, use, and protect your personal information
At CortexGleamFlow, we understand that your privacy matters. This policy explains how we handle your personal data when you use our corporate finance education platform. We're committed to transparency and protecting your information while providing valuable learning experiences for finance professionals.
Information We Collect
We collect information to provide better educational services and improve your learning experience. Here's what we gather and why:
Account Information
Your name, email address, professional title, company details, and educational background when you register for courses or create an account with us.
Learning Data
Course progress, quiz results, assignment submissions, discussion forum participation, and time spent on different learning materials.
Technical Information
Device type, browser information, IP address, and how you navigate through our platform to help us improve functionality and user experience.
Communication Records
Messages you send us through contact forms, support tickets, or direct emails, along with any feedback you provide about our services.
How We Use Your Information
Your data helps us deliver personalized education and maintain our service quality. We use your information for:
- Providing access to course materials and tracking your learning progress
- Customizing course recommendations based on your professional background
- Sending important updates about your courses and new learning opportunities
- Improving our platform based on user behavior and feedback
- Responding to your questions and providing technical support
- Ensuring platform security and preventing unauthorized access
Data Sharing and Third Parties
We don't sell your personal information. However, we may share limited data with trusted partners who help us operate our platform:
Educational Content Providers: We share anonymized learning analytics with course creators to help them improve content quality and effectiveness.
Technical Service Providers: Cloud hosting services, email platforms, and analytics tools that help us maintain and improve our platform. These providers are contractually bound to protect your data.
Legal Requirements: We may disclose information when required by law, to protect our rights, or to ensure user safety, but we'll notify you when legally permitted.
Your Privacy Rights
Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you have several important rights regarding your personal data:
Access Your Data
Request a copy of all personal information we hold about you, including your learning records and account details.
Correct Information
Update or fix any incorrect personal information in your account or learning profile.
Delete Your Data
Request deletion of your personal information, though some data may need to be retained for legal or educational record purposes.
Limit Processing
Restrict how we use your data while maintaining your access to essential platform features.
Data Portability
Export your learning data and course progress in a format you can use elsewhere.
Withdraw Consent
Opt out of marketing communications or optional data collection at any time.
Data Security Measures
We take protecting your information seriously. Our security measures include:
Encryption
All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest using industry-standard protocols.
Access Controls
Strict authentication requirements and role-based access ensure only authorized personnel can access your data.
Regular Monitoring
Continuous security monitoring and regular audits help us detect and respond to potential threats quickly.
Data Retention
We keep your information only as long as necessary for educational and legal purposes:
Active Accounts: Your account information and learning progress remain available while your account is active and for two years after your last login.
Course Records: Academic records, including course completions and certifications, are retained for seven years to support credential verification.
Communication Data: Support tickets and communications are kept for three years to help us improve our services and resolve any future issues.
When retention periods expire, we securely delete your information unless you've requested longer retention or legal requirements demand otherwise.
International Data Transfers
While our primary servers are located in Thailand, some of our service providers operate internationally. When we transfer data outside Thailand, we ensure adequate protection through:
- Contractual safeguards that require international partners to maintain Thailand PDPA-equivalent protection
- Regular audits of international service providers' security practices
- Data minimization practices that limit what information needs to be transferred
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your learning experience:
Essential Cookies: These keep you logged in and remember your course progress. They're necessary for the platform to function properly.
Analytics Cookies: Help us understand how you use our platform so we can improve course delivery and user experience. You can opt out of these through your browser settings.
Preference Cookies: Remember your language settings, display preferences, and other choices to personalize your experience.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:
- Email notification to your registered address
- Prominent notice on our platform when you log in
- Updated effective date at the bottom of this policy
We encourage you to review this policy periodically, especially before starting new courses or updating your account information.
Privacy Questions and Requests
If you have questions about this policy or want to exercise your privacy rights, contact our Data Protection Officer:
เลขที่ 1 Chiang Phin, Mueang Udon Thani District
Udon Thani 41000, Thailand